Ch. 13 Interpersonal and Collaborative Messages

Ch. 13 is about communicating interpersonally and how communication works in small groups. Interpersonal communication is interaction between at least two people engaged in the co-creation of a relationship. Intrapersonal thinking, patterns of behavior, actions, verbal statements and events make up interpersonal communication. Relationships are important in the business context. A relationship is defined as a dynamic system of interaction coordinated through communication between two or more people. Developing good business relationships can be helpful because they can increase productivity and morale of a company. They can also help a person individually later on because that relationship might be a gateway to other opportunities. Communication involves writing and of course verbal communication, but non-verbal communication can also play a role in a conversation. Non-verbal communication is body language and vocal variations that can communicate without words. There are six different types of non-verbal communication discussed in this chapter. The first is Kinesic behaviors, the body movements that can expression emotion or illustrate verbal points. The next type is eye behavior. This can also express emotion but also facilitate and regulate conversation and monitors reactions. The third type of non-verbal behavior is paralanguage. This is how you say something rather then the exact words. This might be the tone you use, the speed of your talking, volume and rhythm. The fourth type is called chronemics. This involves time and how it is perceived. The fifth type is proxemics. This is the study of our use of space and distance. Different cultures have different rules about what distances to maintain. The last type of non-verbal behavior is called haptics. This is touching behavior such as handshakes and informal pats. In the business world, communicating in small groups is essential because significant time is spent in small groups. A small group is defined as two or more interdependent people who are aware of their group membership and who communicate to accomplish common goals. In business, small groups are used for planning, organizing, negotiating, evaluating, problem solving, research, development and implementation. So pretty much for everything, which is why its important to be a good group communicator. The four C’s of small groups should make you a more effective communicator. The first C is for commitment. This means consistent participation and dedication. The next C is for cohesion, compatibility and harmony among group members. The third C is for collaboration. A shared purpose and equality among members is essential to co-create and share a vision. And finally, the last C is for Conflict modification strategies. Dialogue must be used to overcome differences and disputes among the group. When in groups, there might be a designated leader or a leader may emerge from the group. Leadership is the ability to influence others and see the big picture to push the group forward in a productive manner. They can create an agenda, which establishes goals and timelines. A leader is usually a good interpersonal communicator. To be successful in the business world, it is essential to have interpersonal communication and group communication well understood and practiced.